Terms & Conditions

Acceptance of these terms

By accessing this website, creating a customer account or placing an order, you agree to these Terms & Conditions, our Privacy Policy, Delivery Terms and User Agreement. If you do not agree, please do not use the website.

About the business

This website is operated for Pandya Sweet Mart, located at Shop No. G-7, Avkar Hights, Sardar Patel Institution Rd, near Sakti Maa Temple, Kaliyabid, Bhavnagar, Gujarat 364002. References to “we”, “us” or “our” mean Pandya Sweet Mart.

Website use

You may use the website only for lawful personal or business shopping purposes. You must not interfere with the website, attempt unauthorised access, submit false information, misuse offers or accounts, or use automated tools to disrupt service.

Products and availability

We aim to present accurate product names, descriptions, images, prices, quantities and stock information. Actual appearance, packaging, colour or presentation may vary. All products and offers remain subject to availability and confirmation.

Perishable and freshly prepared products can naturally vary between batches. Please contact us before ordering if you have an ingredient, dietary or allergy-related question.

Orders and confirmation

An order submitted through the website is a request to purchase. It becomes accepted only after Pandya Sweet Mart confirms it. We may contact you to verify products, quantities, address, delivery timing, payment or other order information.

We may reject or cancel an order when products are unavailable, information is incomplete, pricing is clearly incorrect, delivery is not feasible, misuse is suspected or another reasonable operational issue prevents fulfilment.

Prices, discounts and payment

Prices are shown in Indian Rupees. Applicable product discounts, coupon reductions, taxes and delivery charges are displayed during checkout where available. The confirmed order total is the amount payable.

Coupons, promotional offers and loyalty benefits may include eligibility rules, limits and expiry dates. They cannot be exchanged for cash unless we expressly state otherwise.

Changes, cancellations and refunds

Contact us immediately if you need to change or cancel an order. Once preparation, packing or dispatch has started, a change or cancellation may not be possible. Any approved refund, credit or replacement is assessed according to the order circumstances and applicable law.

Delivery

Delivery is subject to our service area, address verification, customer availability and the Delivery Terms. Estimated times are not guaranteed and may change because of traffic, weather, demand, product preparation or circumstances beyond our control.

Responsibility and limitation

Nothing in these terms excludes rights that cannot lawfully be excluded under Indian consumer law. To the extent permitted by law, we are not responsible for indirect or consequential loss, third-party service interruption or loss caused by incorrect information supplied by the customer.

Website content

The Pandya Sweet Mart name, website design, text, graphics, product presentation and other original content may not be copied, republished or commercially used without permission, except where permitted by law.

Governing law and updates

These terms are governed by the laws of India, with disputes subject to the appropriate courts in Bhavnagar, Gujarat, unless applicable law requires otherwise. We may update these terms, and the revised version applies from the displayed date.