Privacy Policy

Scope of this policy

This policy applies when you visit the Pandya Sweet Mart website, create a customer account, save an address, use the wishlist or cart, place an order, submit a review, request a password reset or contact our team.

Information we may collect

• Name, mobile number, email address and account credentials.
• Delivery addresses, address type and delivery instructions.
• Cart, wishlist, coupon, order and payment-method information.
• Reviews, customer-support messages and WhatsApp interactions.
• Browser, device, session and basic website-usage information.
• Location coordinates only when you give browser permission for delivery-distance calculation.
• Browser-notification subscription information if you voluntarily enable push notifications.

We do not ask you to send card PINs, UPI PINs or online-banking passwords through this website, WhatsApp, phone or email.

How we use information

• Create and maintain your customer account.
• Prepare, confirm, deliver and support your orders.
• Calculate delivery eligibility and charges.
• Apply coupons, loyalty points and customer benefits.
• Send service updates, confirmations and requested messages.
• Prevent misuse, investigate errors and protect the website.
• Improve products, website usability and customer service.
• Meet accounting, tax and legal responsibilities.

Location information

If delivery-distance validation is available, your browser will ask before sharing your current location. Permission is optional, but declining it may require address verification or another delivery-confirmation method.

Location data is used to estimate distance from our store and calculate the applicable delivery charge. You can control location permission through your browser or device settings.

When information may be shared

We do not sell customer personal information. Information may be shared only as reasonably necessary with delivery personnel, technology or hosting providers, communication providers, professional advisers, authorities or other service providers supporting the order and website.

Cookies and sessions

The website uses essential cookies or session storage to keep you signed in, protect forms, remember cart information and provide core account features. Blocking essential storage may prevent parts of the website from working.

Security and retention

We use reasonable administrative and technical safeguards, including password hashing and controlled admin access. No internet system is completely risk-free. Please protect your password and contact us if you suspect unauthorised account use.

Information is retained for as long as needed for accounts, orders, customer service, fraud prevention, accounting and legal purposes, then deleted or anonymised when appropriate.

Your choices and rights

Subject to applicable law, you may ask to review, correct or update personal information, withdraw optional permissions, disable browser notifications or request account assistance. Some transaction records may need to be retained by law.

Children

Customer accounts and orders should be created by adults or under the supervision of a parent or legal guardian. We do not knowingly seek personal information from children for independent commercial use.

Policy updates

We may update this policy when website features, legal requirements or business practices change. The latest version and effective date will be published on this page.